Receipt Printing backwards

Version 4 V4 Question
1

I have a Star TSP100Eco, every time I print out a receipt it prints out backwards. Which makes it unreadable to the customer

2

Check your printer drivers. Printing backwards is not a SambaPOS issue its a driver issue or settings issue with your printer. Can you show a screenshot of your drivers settings page and maybe example of what your talking about?

3

I have checked the drivers. all up to date. It must be something within my template because the tickets print out the correct way and the customer receipt prints out backwards. Thanks for your help

4

Show your template then?

5 
[LAYOUT]
--General layout
<XCT>27,112,0,25,250
<J00> | 
<BMP>C:\Users\Licenced\Pictures\East Horton Golf Club.bmp
<EB>
<T>East Horton Golf Club
<DB>
<J00>{TICKET DATE} {TICKET TIME}|Server: {USER NAME}  #{TICKET NO}
{ENTITIES}
<EB>
[<L00>NOTE: {NOTE}]
<DB>
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J00>Total FREE:|{ORDER STATE TOTAL:Gift}]
<J00>Subtotal:|[=F(TN('{TICKET TOTAL}')-TN('{TAX TOTAL}'))]
<DB>
{TAXES}
<J00>Tax Total:|{TAX TOTAL}
{SERVICES}
<EB>
<J10>TOTAL:|($[=F(TN('{TICKET TOTAL}')/20)]) {TICKET TOTAL}
<DB>
<F>-
{PAYMENTS}
[<L00>CC Info: {TICKET TAG:CCtype} ({TICKET TAG:CCdigits})]
[<J00>CHANGE:|[=F(TN('{CHANGE TOTAL}'))]]
[<F>=
<J00>{TICKET TAG:GCN}|Balance: [=F(TN('{TICKET TAG:GCB}'))]]
<F>*
<L00>	        Thank you for visting East Horton Golf Club 	      
<F>*
<F>*
<BMP>C:\Users\Licenced\Pictures\qr_code_without_logo.bmp

[DISCOUNTS]
<J00>{CALCULATION NAME} {CALCULATION AMOUNT}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}: | {TENDERED}

[ORDERS]
-- Default format for orders
<J00>{QUANTITY} {NAME}|{PRICE} {TOTAL AMOUNT}
{ORDER TAGS}

[ORDERS:Gift]
-- Format for gifted orders
<J00>{QUANTITY} {NAME}|**FREE**
{ORDER TAGS}

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<J00>  {ORDER TAG QUANTITY} {ORDER TAG NAME}| {ORDER TAG PRICE}

[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}

[ENTITIES:Customer]
-- Customer entity format
<J00>Cust: {ENTITY NAME}|Bal: {ENTITY BALANCE}

[TAXES]
<J00>Tax {TAX NAME} ({TAX RATE}%):| {TAX AMOUNT}

[SERVICES]
<J00>{CALCULATION NAME} ([=F(TN('{CALCULATION AMOUNT}'))]):| {CALCULATION TOTAL}
6

Try putting your drawer kick command at the end of the template. There is nothing about that template that should cause it to print backwards. If putting the kick command at end of the template doesnt work then it has to be a printer setting. When I said drivers i did not mean you need to update them. I meant it might be a driver setting.

7

I have put the draw kick command at the end. still no change. I am looking through my printer setup and everything looks correct to me.

8

Its definitely NOT the template. So that leaves your printer settings. Can you show an example of what its doing?

PS. Check the print job what is Printing Content set as?

PS2. I set your account so you can post screenshots.

1 Like
10


these are examples of what my ticket print outs look like and what my Receipts look like

This is what my Print jobs for customer Receipts print jobs look like.

Pasted image1672×1047 89.9 KB

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11

Did you changed RTL Support setting for the printer? It should be None.

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12

Where can I find the RTL Support setting? is it in the samba software or printer settings?

13

lol OK… when not clearly stated we’re talking about SambaPOS. Management > Settings > Printers > Ticket Printer.

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14

You guys are great. That was the issue after all. Thank you so much, much appreciated.

1 Like