Refund Button Rounding

V5 Question
1

Hello,

I am having issue in Rounding with Refund Button.

For example i want to refund the following ticket

  • 1 Sub Tandoori.Half 55.00
  • White Bread
  • Ex Cheese
  • Sub Special Sauce
    ==========================================
    Subtotal: 55.00
    Round -0.30
    GST 6.00% 3.30
    TOTAL 58.00
    Cash 58.00
    Change 0.00

So when I make a refund this is how the ticket looks like

  • -1 Sub Tandoori.Hal -55.00
  • White Bread
  • Ex Cheese
  • Sub Special Sauce
    ==========================================
    Subtotal: -55.00
    Round -0.30
    GST 6.00% -3.30
    TOTAL -58.60
    Cash -58.60
    Change 0.00

As you can see the Rounding figure in the refund is showing as a negative whilst it should be showing as positive.

Please let me know how I can make the proper changes to correct the rounding. Thanks

2

So show your automation for refund. You need to reverse the round logic.

3

Please find attached screenshot of my Automation Command, Action, Rule for Refund

49
Screen Shot 2018-01-15 at 16.55.49.png922×257 11 KB
1608

4

You need a reverse rounding for refund. It won’t automatically reverse rounding.

5

Hi, how can I go about doing a reverse rounding for refund? thanks

6

It depends how the Round was applied in the first place.

Is it a Calculation Type? (Manage > Tickets > Calculation Types)

If so, show that configuration, and from that you can create an Update Ticket Calculation action and put that action into the Refund Rule to reverse the Round.

7

Please find below screenshot of my Calculation Type and Calculation Selector

0900

8

So, i have tried the following setup,

Normal tickets are having Rounding Down to the whole number as in the screenshot above.

I created a Rounding Up to the whole number Calculation Type and created an Action Update Ticket Calculation and attached to Refund Button Rule. Below is my screenshot of the Action

32

However rounding is not calculated, please let me know if I am missing any config in the Action.
Maybe Amount: should contain some config, since when I enter a figure the calculation is activated.

Thanks