# Refund issue help

**URL:** <https://forum.sambapos.com/t/refund-issue-help/12708>\
**Category:** V5 Question\
**Created:** [October 4, 2016, 1:34pm UTC](https://forum.sambapos.com/t/refund-issue-help/12708 "2016-10-04T13:34:43Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![GreatShakesBar](https://forum.sambapos.com/user_avatar/forum.sambapos.com/greatshakesbar/32/50947_2.png) [@GreatShakesBar](https://forum.sambapos.com/u/GreatShakesBar)\
**Post date:** [October 4, 2016, 1:37pm UTC](https://forum.sambapos.com/t/refund-issue-help/12708/2 "2016-10-04T13:37:32Z")

</div>

did you follow this tutorial?

> [@Refund Item button](https://forum.sambapos.com/t/refund-item-button/2119):
>
> This setup is originally based on the Tutorial by @emre, here: However, as discussed in that thread, I wished for an alternate method so that Accounts would reflect the correct Balances. Operational Flow: First, you will need to implement this setup, to be able to Re-open a previously-Settled Ticket: Once you have the above implemented, the setup of the Refund button is simple. Ensure your Ticket Types have the option selected for Allow Zero Priced Orders: [image] Au…

---

_[View the full topic](https://forum.sambapos.com/t/refund-issue-help/12708)._