# Reopen Closed Ticket - Not Enabled (mapping looks fine)

**URL:** <https://forum.sambapos.com/t/reopen-closed-ticket-not-enabled-mapping-looks-fine/21588>\
**Category:** V5 Question\
**Created:** [February 10, 2020, 5:55am UTC](https://forum.sambapos.com/t/reopen-closed-ticket-not-enabled-mapping-looks-fine/21588 "2020-02-10T05:55:55Z")\
**Posts on this page:** 1\
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**Author:** ![josephrussell](https://forum.sambapos.com/user_avatar/forum.sambapos.com/josephrussell/32/57854_2.png) [@josephrussell](https://forum.sambapos.com/u/josephrussell)\
**Post date:** [February 10, 2020, 6:21am UTC](https://forum.sambapos.com/t/reopen-closed-ticket-not-enabled-mapping-looks-fine/21588/2 "2020-02-10T06:21:47Z")

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After reading further I removed the \* from “Enabled States”, as per a post from Emre. In V4, enabled states had a \* in it. Now it works, is there any reasoning behind this?

> [@Reopen Closed Ticket issue](https://forum.sambapos.com/t/reopen-closed-ticket-issue/570/2):
>
> Go to button mappings and clear star (\*) character from Enabled States column.

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