Rookie question - Cant create account

V5 Question
1

I did the sambacard tutorial, and I couldn’t create an account even though I had admin rights.

I double checked everything, and all seemed to be fine. So I did a fresh database with nothing on it just incase something I added was making it grey out.

I followed the tutorial again, on a fresh samba… and I still am unable to create an account…

I noted that I have mentioned this before, and that rebooting samba worked, but this time it just isn’t working at all.

I could provide screen shots but after following this now for approximately 6 times total and still getting the same result, I feel the screenshots I would be providing will be the same as in the tutorial.

I feel like a right rookie here, but ive gone over this for a couple hours now trying to figure it out with nothing working.

Matt

2

When this question is asked usually it’s that the account name template uses an entity field which has not been filled.
For example believe customer default template is name - number, so button is disabled unless number has a value.

1 Like
3

yeah ive added values… ill screenshot that

sambacard1.png1366×768 42.4 KB

4

OK, the demonstration shows [Customer Name] yet the default is [Name]

I changed it and it works. Sorry, hopefully my mistake will help someone :slight_smile:

Matt

1 Like
5

image
image.png1366×738 38.9 KB

im having the same issue please be more specific in how you fix it.

6

Show your Entity Type setup so we can see the Parameters. He explained it in detail but you may not understand what he meant.