Our business went live with SambaPOS + OpenEdge integration yesterday in the United States. I can really appreciate the customization potential of SambaPOS and have been happy with the overall experience. However, there are critical issues with its integration with OpenEdge.
Unable to Tip Adjust card transactions. Pressing “Start” after adding the tip amounts gives the following error in SambaPOS: “Can’t update Tip”
Unable to End Work Period due to transactions that have tip pending settlement. Since, tips cannot be settled, the only way to End Work Period is to delete all the tips.
SambaPOS does not actually void paid card transactions. The transaction will appear to have been voided in SambaPOS but it not acknowledged in OpenEdge. The only way to void transactions is via the OpenEdge merchant web portal.
I have contacted OpenEdge support and they have been unable to assist besides providing the workaround method via the web merchant portal because they say the issues are due to the SambaPOS integration. Please let me know if there are any fixes available, thank you.