SambaPOS keeps cashing with this error

stephanhenning · July 12, 2015, 12:45pm

Hey guys, hope you can help.

One of our terminals keeps on closing (crashing), up to twenty times a day. Waiters are verge of a coup I think. Here are the error report

[General Info]

Application: SambaPOS
Version: 4.1.82
Region: en
DB: SQ
Machine: WINDMILLTILL-PC
User: Windmill Till
Date: 7/12/2015
Time: 12:31 PM

User Explanation:

Windmill Till said “”

[Exception Info 1]

Top-level Exception
Type: System.Reflection.TargetInvocationException
Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack Trace: at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at Samba.Presentation.App.Main()

Inner Exception 1
Type: System.Data.EntityCommandExecutionException
Message: An error occurred while executing the command definition. See the inner exception for details.
Source: System.Data.Entity
Stack Trace: at System.Data.EntityClient.EntityCommandDefinition.ExecuteStoreCommands(EntityCommand entityCommand, CommandBehavior behavior)
at System.Data.Objects.Internal.ObjectQueryExecutionPlan.Execute[TResultType](ObjectContext context, ObjectParameterCollection parameterValues)
at System.Data.Objects.ObjectQuery1.GetResults(Nullable1 forMergeOption)
at System.Data.Objects.ObjectQuery1.Execute(MergeOption mergeOption) at System.Data.Objects.DataClasses.EntityCollection1.Load(List1 collection, MergeOption mergeOption) at System.Data.Objects.DataClasses.EntityCollection1.Load(MergeOption mergeOption)
at System.Data.Objects.DataClasses.RelatedEnd.Load()
at System.Data.Objects.DataClasses.RelatedEnd.DeferredLoad()
at System.Data.Objects.Internal.LazyLoadBehavior.LoadProperty[TItem](TItem propertyValue, String relationshipName, String targetRoleName, Boolean mustBeNull, Object wrapperObject)
at System.Data.Objects.Internal.LazyLoadBehavior.<>c__DisplayClass72.<GetInterceptorDelegate>b__1(TProxy proxy, TItem item) at System.Data.Entity.DynamicProxies.AccountTransaction_39A0D2D5DA2D42F145391EB9426976A3162669838904DB5BC2FBEA3A14AEE6B9.get_AccountTransactionValues() at Samba.Domain.Models.Accounts.AccountTransaction.get_SourceTransactionValue() at Samba.Domain.Models.Accounts.AccountTransaction.set_Amount(Decimal value) at Samba.Domain.Models.Accounts.AccountTransaction.UpdateAmount(Decimal amount, Decimal exchangeRate, IList1 accounts)
at Samba.Domain.Models.Tickets.Ticket.Recalculate()
at Samba.Presentation.Services.Implementations.TicketModule.TicketService.RecalculateTicket(Ticket ticket, Boolean forceRecalculation)
at Samba.Modules.PosModule.TicketViewModel.ClearSelectedItems()
at Samba.Modules.PosModule.TicketViewModel.ResetTicket()
at Samba.Modules.PosModule.PosViewModel.OnTicketEvent(EventParameters1 obj) at Microsoft.Practices.Prism.Events.EventSubscription1.InvokeAction(Action1 action, TPayload argument) at Microsoft.Practices.Prism.Events.EventSubscription1.<>c__DisplayClass2.b__0(Object[] arguments)
at Microsoft.Practices.Prism.Events.EventBase.InternalPublish(Object[] arguments)
at Microsoft.Practices.Prism.Events.CompositePresentationEvent`1.Publish(TPayload payload)
at Samba.Presentation.Services.Common.ExtensionMethods.Publish[TEventsubject](TEventsubject eventArgs, String eventTopic, Action expectedAction)

Inner Exception 2
Type: System.Data.SqlClient.SqlException
Message: A transport-level error has occurred when receiving results from the server. (provider: Session Provider, error: 19 - Physical connection is not usable)
Source: .Net SqlClient Data Provider
Stack Trace: at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action1 wrapCloseInAction) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action1 wrapCloseInAction)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at System.Data.SqlClient.TdsParserStateObject.ReadSniError(TdsParserStateObject stateObj, UInt32 error)
at System.Data.SqlClient.TdsParserStateObject.ReadSniSyncOverAsync()
at System.Data.SqlClient.TdsParserStateObject.TryReadNetworkPacket()
at System.Data.SqlClient.TdsParserStateObject.TryPrepareBuffer()
at System.Data.SqlClient.TdsParserStateObject.TryReadByte(Byte& value)
at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()
at System.Data.SqlClient.SqlDataReader.get_MetaData()
at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior)
at System.Data.Common.DbCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.EntityClient.EntityCommandDefinition.ExecuteStoreCommands(EntityCommand entityCommand, CommandBehavior behavior)

[Assembly Info]

Samba.Services, Version=1.0.0.0
mscorlib, Version=4.0.0.0
System, Version=4.0.0.0
Microsoft.Practices.Prism, Version=4.0.0.0
WindowsBase, Version=4.0.0.0
Samba.Infrastructure, Version=1.0.0.0
Samba.Infrastructure.Data, Version=1.0.0.0
PresentationFramework, Version=4.0.0.0
System.Xaml, Version=4.0.0.0
Samba.Presentation.Services, Version=1.0.0.0
FluentValidation, Version=3.4.0.0
Samba.Domain, Version=1.0.0.0
DevExpress.Xpf.Grid.v14.1, Version=14.1.6.0
DevExpress.Xpf.Grid.v14.1.Core, Version=14.1.6.0
PresentationCore, Version=4.0.0.0
Stateless, Version=1.0.0.0
System.Core, Version=4.0.0.0
System.Drawing, Version=4.0.0.0
DevExpress.Xpf.Core.v14.1, Version=14.1.6.0
EntityFramework, Version=4.4.0.0
System.Windows.Forms, Version=4.0.0.0
System.ComponentModel.Composition, Version=4.0.0.0
Samba.Localization, Version=1.0.0.0
Microsoft.CSharp, Version=4.0.0.0
Microsoft.Practices.ServiceLocation, Version=1.0.0.0
Samba.Persistance, Version=1.0.0.0
Microsoft.Practices.Prism.MefExtensions, Version=4.0.0.0
PropertyTools, Version=2012.4.14.1

[System Info]

Operating System
-Microsoft Windows 7 Ultimate
–CodeSet = 1252
–CSDVersion = Service Pack 1
–CurrentTimeZone = 120
–FreePhysicalMemory = 1269180
–OSArchitecture = 32-bit
–OSLanguage = 1033
–ServicePackMajorVersion = 1
–ServicePackMinorVersion = 0
–Version = 6.1.7601

Machine
-WINDMILLTILL-PC
–Manufacturer = Mustek6376 MST6376
–Model = Mecer
–TotalPhysicalMemory = 2071506944
–UserName = WindmillTill-PC\Windmill Till

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Jesse · July 12, 2015, 1:20pm

Network connection issue. It’s loosing connection to the SQL server. Probably hardware related, bad cable or if wireless could be poor signal.

stephanhenning · July 12, 2015, 1:23pm

really? its connected by a switch straight to the server, but the computer next to it is also on that switch and has no problems at all… could it be something specific you have encoutered before?

Jesse · July 12, 2015, 1:25pm

It’s a connection issue. Could be the cable or the computer. Check make sure power settings are set to performance and make sure no idle for the network is enabled. Check if cable or port is bad.

emre · July 12, 2015, 1:25pm

Seems like SQL connection cuts of for a reason. That probably relates with network connection. V5 will try to reconnect in this case.

stephanhenning · July 12, 2015, 1:42pm

thank you @Jesse , I will start with a process of elimination to figure out where the fault is.

@emre I’m waiting for ver 5 to come down from heaven and sort out all my problems.