SambaPOS V5 License Issue

I got a call from my client that they were having issues with license issue.

When i clear keys and try to activate, i get this error below.

Please how do i resolve this?

Can you copy whole error report?


[General Info]

Application: SambaPOS
Version: 5.2.26
Region: en
DB: SQ
Machine: TULIPBISTRO-HP
User: TULIPBISTRO
Date: 25-Jun-20
Time: 14:39

User Explanation:

TULIPBISTRO said “”

[Exception Info 1]

Top-level Exception
Type: System.ArgumentOutOfRangeException
Message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
Source: mscorlib
Stack Trace: at System.ThrowHelper.ThrowArgumentOutOfRangeException()
at System.Collections.Generic.List1.get_Item(Int32 index) at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.UpdateLicenses(Boolean force) in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 405 at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.Authenticate(String host, String userName, String password) in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 351 at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.OnUserLogin(String obj) in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 232 at Microsoft.Practices.Prism.Commands.DelegateCommand1.<>c__DisplayClass6.<.ctor>b__2(Object o)
at Microsoft.Practices.Prism.Commands.DelegateCommandBase.Execute(Object parameter)
at Microsoft.Practices.Prism.Commands.DelegateCommandBase.System.Windows.Input.ICommand.Execute(Object parameter)
at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
at System.Windows.Documents.Hyperlink.OnClick()
at System.Windows.Documents.Hyperlink.DispatchNavigation(Object sender)
at System.Windows.Documents.Hyperlink.DoUserInitiatedNavigation(Object sender)
at System.Windows.Documents.Hyperlink.OnMouseLeftButtonUp(Object sender, MouseButtonEventArgs e)
at System.Windows.Documents.Hyperlink.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.ContentElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)


[Assembly Info]

mscorlib, Version=4.0.0.0
System, Version=4.0.0.0
Samba.Services, Version=1.0.0.0
Samba.Domain, Version=1.0.0.0
Samba.Infrastructure.Data, Version=1.0.0.0
System.ComponentModel.Composition, Version=4.0.0.0
Samba.Presentation.Services, Version=1.0.0.0
System.Core, Version=4.0.0.0
PresentationCore, Version=4.0.0.0
WindowsBase, Version=4.0.0.0
PresentationFramework, Version=4.0.0.0
DevExpress.Xpf.LayoutControl.v16.2, Version=16.2.13.0
System.Xml, Version=4.0.0.0
DevExpress.Xpf.Grid.v16.2, Version=16.2.13.0
DevExpress.Xpf.Grid.v16.2.Core, Version=16.2.13.0
System.Xaml, Version=4.0.0.0
Samba.Infrastructure, Version=1.0.0.0
Microsoft.Practices.Prism, Version=4.0.0.0
System.Runtime.Serialization, Version=4.0.0.0
Microsoft.Practices.Prism.MefExtensions, Version=4.0.0.0
DevExpress.Xpf.Core.v16.2, Version=16.2.13.0
System.Windows.Forms, Version=4.0.0.0
System.Drawing, Version=4.0.0.0
Samba.Persistance, Version=1.0.0.0
Stateless, Version=1.0.0.0
PropertyTools, Version=2012.4.14.1
Samba.Localization, Version=1.0.0.0
ReachFramework, Version=4.0.0.0
EntityFramework, Version=6.0.0.0
FluentValidation, Version=3.4.0.0
NCalc, Version=1.3.8.0
Microsoft.CSharp, Version=4.0.0.0
Omu.ValueInjecter, Version=2.3.0.0
Microsoft.Practices.ServiceLocation, Version=1.0.0.0
DevExpress.Data.v16.2, Version=16.2.13.0
WindowsInput, Version=1.0.4.0


[System Info]

Operating System
-Microsoft Windows 7 Professional
–CodeSet = 1252
–CSDVersion = Service Pack 1
–CurrentTimeZone = 60
–FreePhysicalMemory = 523960
–OSArchitecture = 64-bit
–OSLanguage = 1033
–ServicePackMajorVersion = 1
–ServicePackMinorVersion = 0
–Version = 6.1.7601

Machine
-TULIPBISTRO-HP
–Manufacturer = Hewlett-Packard
–Model = HP TouchSmart 7320 Lavaca-B EU L6 PC
–TotalPhysicalMemory = 2047156224
–UserName = TULIPBISTRO-HP\TULIPBISTRO


Download the latest version and install it then see if that fixes it.

The latest version does not work on windows 7.

Where have you seen that? Havnt heared that before?

I’m currently running 5.3 on W7.

Have you updated .Net?

It works fine on windows 7. Install latest .net and it will work

I also installed on Windows 7 32bit the other day, works fine.

Please note it is not compatible with Windows 7 RTM, you have to have Service Pack 1 installed. If you try, the message will tell you this also. As long as you do all Windows updates available, you should be up to SP1 (you can verify from system properties).

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