# \[Solved\] When ticket is opened, counter is updated even if no orders are registered

**URL:** <https://forum.sambapos.com/t/solved-when-ticket-is-opened-counter-is-updated-even-if-no-orders-are-registered/4671>\
**Category:** V4 Question\
**Created:** [March 19, 2015, 5:49am UTC](https://forum.sambapos.com/t/solved-when-ticket-is-opened-counter-is-updated-even-if-no-orders-are-registered/4671 "2015-03-19T05:49:42Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\
**Post date:** [March 19, 2015, 7:06am UTC](https://forum.sambapos.com/t/solved-when-ticket-is-opened-counter-is-updated-even-if-no-orders-are-registered/4671/2 "2015-03-19T07:06:03Z")

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> [@Ticket Number Configuration](https://forum.sambapos.com/t/ticket-number-configuration/2538/16):
>
> @chair fyi: When you move orders across tickets new tickets receives new numbers and old empty tickets closes. When you list open tickets you may think numbers skipped.

Have you moved orders to new tickets? Did you change any default rules particularly with closing a ticket?

@stevew Could you pm me a backup of your database?

Default behavior is it closes ticket and counter stays the same. So this behavior is caused by a configuration mistake more than likely.

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