# \[Solved\] When ticket is opened, counter is updated even if no orders are registered **URL:** \ **Category:** V4 Question\ **Created:** [March 19, 2015, 5:49am UTC](https://forum.sambapos.com/t/solved-when-ticket-is-opened-counter-is-updated-even-if-no-orders-are-registered/4671 "2015-03-19T05:49:42Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![stevew](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/f05b48/32.png) [@stevew](https://forum.sambapos.com/u/stevew)\ **Post date:** [March 20, 2015, 5:28am UTC](https://forum.sambapos.com/t/solved-when-ticket-is-opened-counter-is-updated-even-if-no-orders-are-registered/4671/6 "2015-03-20T05:28:32Z")
@QMcKay thanks for the reply. I understand what you say about moving orders and merging tickets and that all seem to be working. My problem is the missing tickets. If I start with the current entry, we are at ticket 33348 ![](https://forum.sambapos.com/uploads/default/original/3X/c/1/c17c6daf025344f89cdcc1adbdc56e11b668e1c2.png) If I now open a table (2) but don’t put any orders and then click close ![](https://forum.sambapos.com/uploads/default/original/3X/f/9/f97cf4dd0dcdac2a7f1a8ca5a01a81f9eb643ad2.png) and then again table (3) ![](https://forum.sambapos.com/uploads/default/original/3X/9/b/9bda96d7b1d495b3b2f44712f1510e037ef47b51.png) and again table (4) but this time order something and submit ![](https://forum.sambapos.com/uploads/default/original/3X/3/3/33e17e1960590d957243bb83505a7d620874cd75.png) it has jumped to ticket 33351, i.e. it has lost two tickets 33349 and 33350 ![](https://forum.sambapos.com/uploads/default/original/3X/6/7/67ef27b7c1c4129e7d4854580d3867dde4b5a97b.png) I have had a look at the rules and all seem OK, although it doesn’t help that I am not sure what I am looking for. --- _[View the full topic](https://forum.sambapos.com/t/solved-when-ticket-is-opened-counter-is-updated-even-if-no-orders-are-registered/4671)._