Switch Between Thai and English Keyboard

[QMcKay]

Unfortunately, there is no facility to change the Ticket Note behavior. We do not have access to the way it works, nor the variable that stores the Note itself

However, you could design your own Note system as a Ticket Tag (i.e. {TICKET TAG:Note}. Then you can define your own Custom Keyboards using [?prompt] to display input entry and the Custom Keyboard…

Custom Keyboard Codes

As of v4.1.61 we can create Custom Keyboards to use with [?prompt] notation, and a Custom Keyboard Widget is available for Entity Screens. For [?prompt] notation, the syntax is: [?<prompt>;<mask>;<default value>;<flags>;<keycodes>] <prompt> is the question or prompt to display <mask> is a regular expression to define what type of characters (and how many) are allowed <default value> allows for a common value to be pre-entered <flags> lets you define the keyboard type and which buttons …

You could even use the Ask Question Action to pick the language, for example, give a choice of displaying/editing English or Thai, and even store both Notes as Ticket Tags, such as:

{TICKET TAG:Note EN}
{TICKET TAG:Note TH}

Or you could just use 2 different Automation Commands (buttons) for each type of Note, and not use the Ask Question Action.

However you set it up, you will probably want to Unmap the Default Ticket Note Automation Command so that it is no longer shown on the screen.