So I am adding an order to ticket, which if it has a portion triggers an ask question to select portion. Then i have an auto command delay set at 0.5 seconds which selects the last order added and fires another ask question to ask what order tag needs to be added
i can see the order being selected but when i select the ask question button it doesnt get applied as an order tag.
I have the order tag group set to hidden so it doesnt display the order tag screen here is the add order tag action, everything else works apart from adding the order tag once the button is pressed, heres the flow
Nope still doesn’t work, when not hidden the only difference is after I select the order tag from the ask question and the order stays highlighted the order tag screen then shows, and when selecting the tag from that screen it does then apply it to the order
So there’s something not right with the ask question applying the tag to the order
Thanks for testing, I’m definitely using the tag order action and I’ve run the rule debugger and there’s was only one other rule running in the middle that has nothing to do with this rule, I deactivated it anyway and tested and that didn’t fix it
Even though other rules aren’t firing I’ve checked I’ve checked all order added, update order etc rules and can’t see anything, again i deactivated some and tested but no change
I’m going to try a show message rule to see if the command value is being captured from the ask question
ive now even tried just having an auto command button to fire the ask question to add the tag, so select the order on screen, press the auto command, select from the ask question, but it still doesnt add it to the order