Task Printer Help

Hi

I followed the following knowledge base article to create a Drinks Track display:

https://kb.sambapos.com/en/4-32-how-to-separate-food-and-drinks-on-kitchen-display/

However I have a small issue where when a drink is selected as completed it re-appears if the entity is Ticket is opened.

For example Table 2 orders 1 x Coca Cola, this appears on the Drinks Track Display, it is then selected as ready and disappers. Perfect…

But if the Table 2 is opened to either check the bill or Settle the drink re-appers on the Drink Track Display. Any ideas why this may be happening?

I don’t use the KDS but what you’re explaining would occur in the rule. Double check constraints in the rules.

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Check your before ticket closing rules and the update order state action

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I managed to resolve the problem, by starting from scratch. Must have been a mistake somewhere in the Rules.

Thanks guys.

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