Is it possible to choose Ticket ID Instead of Ticket Number ? or may be both? I tried but cannot get it. [image]

[image] View ticket ID in tickets section V5 Question I think you mean ticket explorer screen. I added Ticket ID column and searching by ticket id for next 5.1.61 update. [image] However it will be invisible by default. Use Column Chooser to add it and immediately rest…

Right-click on the header bar and select Column Chooser. Add, remove, rearrange columns. Logout, shutdown, restart to save changes.

Thank you but sorry only the options I can see are account, customer, work period related I cannot see ticket no , ID is this some thinfg wrong with me?

“Number” is Ticket No. Apparently, the Ticket ID is not available. [image]

Ticket list column chooser

V5 Question

gsreddy January 17, 2017, 11:33pm 5

Solved here thanks