Ticket Note is printing first line only

Good day everyone,

I have an issue when printing ticket note. Apparently only first line is printed when you use new line in the message entry.

Is there a way to make sure ticket note prints all lines?

Your help is highly appreciated.

Show us your printer template and print job.

Printer Template

<F>.
<C00> Contact us:
<L00> Tel: 
<L00> web:
<F>.
<L00> 
<T>Reciept
<F>-
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
<EB>
<J00>Customer Details: {TICKET TAG:Temp Customer Name} {ENTITIES}
<DB>
<L00>Ticket No:{TICKET NO}
<L00>{DEPARTMENT}
<L00>Table:{ENTITY NAME:Table} {ENTITY NAME:Family Table}
[<L00>{NOTE}]
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|{TICKET TOTAL} SAR
{PAYMENTS}
<DB>
<F>=
<C10>T H A N K   Y O U



[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}

[ORDERS]
-- Default format for orders
<J00>    {ITEM TAG}
<J00>-{QUANTITY}- {NAME}|{TOTAL AMOUNT}
{ORDER TAGS}

[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}

[ORDERS:Void]
-- Format for void orders


[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}

[ENTITIES:Customer]
-- Customer entity format
<J00>{ENTITY NAME} 
<J00>Mobile: {ENTITY DATA:Phone}
<J00>Address: {ENTITY DATA:Address}

Thanks

Greetings Everyone,

I still have not figured it out.

Could you please help?

Greetings buddy,

I have attached some pictures.

I would highly appreciate it If you could spare sometime and look at the issue.

I hazzard a guess it might be related to the use of HTML as printer type.
Humor me and try setting to EXC/POS or Windows Printer.

You are right, I tried Text and it worked. Thank you.

However, I do need to use HTML to print Arabic characters. Is there a way around it?

Not sure to be honest…
Can you not fine a character set which includes Arabic characters?