# Ticket notes duplicating on every item

**URL:** <https://forum.sambapos.com/t/ticket-notes-duplicating-on-every-item/24254>\
**Category:** V5 Question\
**Created:** [May 22, 2021, 11:53am UTC](https://forum.sambapos.com/t/ticket-notes-duplicating-on-every-item/24254 "2021-05-22T11:53:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ryan.tolley](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/r/c4cdca/32.png) [@ryan.tolley](https://forum.sambapos.com/u/ryan.tolley)\
**Post date:** [May 22, 2021, 11:53am UTC](https://forum.sambapos.com/t/ticket-notes-duplicating-on-every-item/24254/1 "2021-05-22T11:53:16Z")

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Hi all,

Me again!

I have a slightly annoying issue with ticket notes printing under every ticket item.

Is there any way to display the note once only at the bottom of the ticket? Guessing I’ve got it in the wrong position somewhere!

 ![ticket1](https://forum.sambapos.com/uploads/default/original/3X/e/0/e04e0a107e24e7c67b4da606d22565afe8ae54f7.jpeg)

Ticket template:

> [LAYOUT]  
>   
>   
>   
> Ticket  
>   
> Date:{TICKET DATE}  
> Time:{TIME}  
> Table:{ENTITY NAME:Table}  
> Ticket No:{TICKET NO}  
> Server: {USER NAME}  
>   
> -  
>   
>   
> {ORDERS}  
> [ORDERS]  
> - {QUANTITY} {NAME}  
> {ORDER TAGS}  
>   
> {NOTE}  
> [ORDERS:Void]  
> - {QUANTITY} {NAME}| **Void**  
> {ORDER TAGS}  
> [ORDER TAGS]  
> – Format for order tags  
> \* {ORDER TAG NAME}  
> 30,66,4,3

Thank you 🙂

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<div class="post-metadata">

**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\
**Post date:** [May 22, 2021, 12:54pm UTC](https://forum.sambapos.com/t/ticket-notes-duplicating-on-every-item/24254/2 "2021-05-22T12:54:14Z")

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You put it under [ORDERS] Move it up. Anything under [ORDERS] will be the format for orders.

The [BRACKETS] sections are format sections for the {TAGS} sections.

So in this case you put it in the format section for {ORDERS}

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**Author:** ![gsreddy](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/g/e9c0ed/32.png) [@gsreddy](https://forum.sambapos.com/u/gsreddy)\
**Post date:** [May 24, 2021, 1:30am UTC](https://forum.sambapos.com/t/ticket-notes-duplicating-on-every-item/24254/3 "2021-05-24T01:30:11Z")

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@ryan.tolley sometimes even you close ticket it will appear in next ticket for us, every time i have to delete note text if it comes up … not sure anyone else having same issue ( my ({NOTE} on top of ticket not under orders

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<div class="post-metadata">

**Author:** ![ryan.tolley](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/r/c4cdca/32.png) [@ryan.tolley](https://forum.sambapos.com/u/ryan.tolley)\
**Post date:** [May 24, 2021, 9:00pm UTC](https://forum.sambapos.com/t/ticket-notes-duplicating-on-every-item/24254/4 "2021-05-24T21:00:41Z")

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I can’t say I’ve experienced this. Do you mean the ticket note is printing on the same ticket?

I’ve actually also made a free tagging order tag.

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<div class="post-metadata">

**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\
**Post date:** [May 24, 2021, 9:07pm UTC](https://forum.sambapos.com/t/ticket-notes-duplicating-on-every-item/24254/5 "2021-05-24T21:07:09Z")

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@gsreddy thats not normal behavior… you must have configured something that is causing that.