Ticket Number Control (Custom Invoice Numbers with Reset)

[QMcKay]

Invoice Search

Because the Invoice Number is stored as a Ticket State and/or Ticket Tag, it might be difficult to locate them at a later time, because the Ticket Explorer does not display States or Tags. So here is a mechanism we can use to Search for and Display Tickets based on the Invoice Number stored in the Ticket State/Tag.

Flow

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Automation Command

INUM Ticket Search [no Category] (Automation Command)

Name:	INUM Ticket Search
Category:
Button Header:	Search Invoice
Color:	#FF6E8E2C
Font Size:	26
Confirmation:	None

Values (0): (none)

Navigation Settings

Symbol:	
Image:
Auto Refresh:	0
Tile Cache:	0
Navigation Module:
Nav Module Parameter:

Template:

Mappings

Terminal	User Role	Department	Ticket Type	Enabled States	Visible States	Visibility
*	*	*	*	*	*	Display on Navigation

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Actions

INUM Ask Question [Ask Question] (Action)

Action Name:	INUM Ask Question
Action Type:	Ask Question

Parameters:

Question:	[:question]
Buttons:	[:buttons]
Description:
Automation Command Name:	[:AMCname]
Execute Command In Background:	False
Background Color:
Transparent Color:
Inactivity Command Name:
Inactivity Timeout Seconds:
Execute Inactivity Command In Background:

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INUM ExecAMC [Execute Automation Command] (Action)

Action Name:	INUM ExecAMC
Action Type:	Execute Automation Command

Parameters:

Automation Command Name:	[:AMCname]
Command Value:	[:AMCvalue]
Background:	False
Delay:	0

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INUM Load Ticket [Load Ticket] (Action)

Action Name:	INUM Load Ticket
Action Type:	Load Ticket

Parameters:

Ticket Id:
Ticket Number:
Ticket Uid:
Tag Name:	[:tagName]
Tag Value:	[:tagValue]
State Name:	[:stateName]
State:	[:stateValue]
Entity Type Name:
Entity Name:

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Rules

INUM Ticket Search [Automation Command Executed] (Rule)

Rule Name:	INUM Ticket Search
Event Name:	Automation Command Executed
Rule Tags:

Custom Constraint List (1):

Execute Rule if:

Matches

Automation Command Name

Equals

INUM Ticket Search

Actions (1):

INUM Ask Question

Constraint: (none)

question:	Choose Invoice Type
buttons:	Type A=A,Type B=B
AMCname:	INUM Ticket Load

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INUM Ticket Load [Automation Command Executed] (Rule)

Rule Name:	INUM Ticket Load
Event Name:	Automation Command Executed
Rule Tags:

Custom Constraint List (1):

Execute Rule if:

Matches

Automation Command Name

Equals

INUM Ticket Load

Actions (2):

INUM Load Ticket

Constraint: (none)

tagName:	Inv[:CommandValue]
tagValue:	[?Invoice Number;;;OCN]
stateName:	Inv[:CommandValue]
stateValue:	[?Invoice Number;;;OCN]

INUM ExecAMC

Constraint: (none)

AMCname:	INUM Ticket Display
AMCvalue:	{TICKET ID}

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INUM Ticket Display [Automation Command Executed] (Rule)

Rule Name:	INUM Ticket Display
Event Name:	Automation Command Executed
Rule Tags:

Custom Constraint List (1):

Execute Rule if:

Matches

Automation Command Name

Equals

INUM Ticket Display

Actions (2):

MSG TEST

Constraint: [:CommandValue] <= 0

MessageToDisplay:

No Ticket Found!

Display Ticket

Constraint: [:CommandValue] > 0

TicketId:

[:CommandValue]

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TIP: The MSG TEST Action shown above is a Show Message Action using [:MessageToDisplay] as the Message parameter.

TIP: The Display Ticket Action shown above is a Display Ticket Action using [:TicketId] as the Ticket Id parameter.