Ticket Tags and Ticket Types Help

Yes.

Create an Action of type Update Ticket Tag.
Tag Name: TicketType
Tag Value: [:TicketType]

Create a Rule that is executed on the event of Ticket Created, and add the above Action to the Rule and select [:TicketTypeName] for the Action Value.

The TicketType Ticket Tag will show on the screen…

Add the following to the Printer Template: {TICKET TAG:TicketType}
The TicketType will print on the Ticket wherever you’ve placed it in the Template, and/or use it in the Properties of a Ticket Lister Widget, such as this…

1 Like