It should be possible.
Let’s take a look at what we’re storing in Ticket Tags, and how they are being stored.
The Ticket Tag Name is to the left of the colon (:) and the Tag Value is to the right of that.
These Ticket Tags would be easy to clear, since their Names are not dynamic (the Names don’t contain DateTime):
TND
CHG
CCtype
CCdigits
These Ticket Tags will be a little more difficult because DateTime is part of their Name as well as the Payment Type, so I’m not sure if it can be done:
PMT 14.30.253 [Credit Card]
PMT 14.30.802 [Cash]
For the “easy” Ticket Tags, we need to create an Update Ticket Tag Action to fire when a Ticket is Re-opened and Payments are Cancelled. This Action can go in the same Rule that handles the “Re-Open” Automation Command.
Action - Update Ticket Tag:
Rule - modify the Rule that contains the Cancel Payment Action, and add 4 Clear Ticket Tags Actions:
@emre, for the “difficult” Tags, is there anything we can do? I see there is an Event for Ticket Tag Selected, but there is no accompanying Action … can we use this Event somehow?
