Ticket too long cut into two sheets?

not sure why it happened to two printers, how to stop the ticket being cut into two sheets?

Check the printer driver settings for page size. Most are set to something like 300cm by default

thanks @JTRTech it has been set to 80 x 3276mm at max, but still the same two sheets…

any other pointers ?

sorted now - there is another place for “Printing Defaults…” to set the page size.

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