Ticket won't close


Just configuring a new database, and somehow now the ticket won’t close. Tried looking through all my actions/rules one by one and comparing to default database but can’t seem to pinpoint it. Sample attached. I have also tried to rebuild default buttons but that hasn’t changed anything

Could anyone be kind enough to have a glance over for me? Thanks


Go through your Transaction Types. Look for missing Source or Target Account.

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Okay, might be an issue with VAT account I tried to implement.

Some of my items are non-VAT and some are VAT at 20%.

I made a new Account Type and Transaction Type as shown below.

Made a new Tax Template and mapped it to my VAT product groups

EDIT: After going through, I realised that the VAT transaction was going into the wrong account, Sorted now, Thanks @QMcKay

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