Ticket won't settle


#1

Unable to check remotely, but the email just came in that “I’ve added the product as I normally would, but it won’t settle”

Any idea what it might be?

Im not overly bothered, this was a company I set up the till for and they were supposed to pay me a monthly admin fee from 18 months ago but never did. 200 mile drive if I go over so id have to charge time+ call out.

Matt


#2

Any custom automation?
Is it just one ticket/product or all transactions?
Can they void it and ring up again?


#3

no automation

As far as I’m aware its this 1 product

they void it and ring it up again and it doesn’t work.

Come to think of it, it might be that its a zero priced product. I might suggest that


#4

You cant go to settle screen if ticket is 0.
Close ticket will by defult mark ticket closed etc as if paid.
There is an option to allow 0 priced products, think its a department option.


#5

im wondering if they havent enabled allow zero priced products. It wouldnt settle if a zero priced product AND a priced product is there


#6

Maybe, cant remember where the option prevents, if its order added or settle. Think its settle like required order tags.