Trigger to change entity state

[Jesse]

did you not see this?

@emre

Hello @rnunez you’re fine, my English is not even terrible.

{ORDER STATE MINUTES:X} and {TICKET STATE MINUTES:X} tags displays durations in minutes. For example {TICKET STATE MINUTES:Status} will display how many minutes passed after Status state last changed.

Ticket lister supports some text formatting html tags but I need to find a way to combine it with printer templates. Implementing proper syntaxes for such conditional customizations is something needs some more technical work.

He already gave you how to do duration.

@rnunez

Create a cursor to select the tickets that are in kitchen.
Make a cycle to assess the time spent on each ticket and if it is >=6 and <10 the first change of state is established .If not , evaluate if the time is >=10 to switch to the second state .Also, I think that I need to run a trigger every minute update the state if the conditions are met, but I don´t know how do it.

Sometimes our logic doesn’t really mean anything to a computer that does not know our logic.

No trigger just use the tags…

Custom constraint for example… {TICKET STATE MINUTES:Status} Greater 10 change state

{TICKET STATE MINUTES:Status} Greater 20 Change state… etc.

@rnunez

Create a cursor to select the tickets that are in kitchen.

What do you mean by this? I dont think I can think of any reason why I would create a cursor…