Triggers randomly stop firing

V5 Question
1

Hi!

So I have a peculiar issue…I have a trigger that fires every minute that check whether there is a hold order that should be fired.
It was working fine up till last week, but suddenly randomly stopped triggering.
I made it so whenever checkHoldOrders is triggered it will log when it happened, and below is the result
2021-06-19 18:22:00.147
2021-06-19 18:49:00.147
2021-06-19 18:50:00.140
・
・Running Every Minute like it should be
・
2021-06-19 19:04:00.160
2021-06-19 19:05:00.110
2021-06-19 19:11:00.180
2021-06-19 19:12:00.180
2021-06-19 19:13:00.180
・
・Running Every Minute like it should be
・
2021-06-19 19:19:00.470
2021-06-19 19:20:00.197
And just completely stopped after this.
Is there anything I can do to see what is stopping the triggers from firing?

Thank you!

2

I’d also like to mention that the trigger only runs on a headless server dedicated for scripts/triggers/etc.

3

Check that samba hasn’t crashed on headless server, samba needs to be open and not in a ticket. Have similar for my PMS setup but do find that samba on server crashes now and again with suspect a memory leak, maybe 1 or 2 times a month.
I account for this with checker scripts that run on non server terminals that check the last run progra setting.
Less aplicae to your setup from sounds of it I also have manual sync commands on client terminals to allow a manual pull of booking data or push of sales data.

1 Like
4

So sorry about the late reply.

Yes, I’ve made sure that the server Samba is running!

I also figured out that the triggers do NOT fire when I’m on the management screen.

2 Likes
5

They will also not run if you have a ticket open.

6

Thanks Jesse!

I had known about the open tickets one, but not about the management screen, so I was sitting there puzzled for quite a while XD