User role not functioning


#1

I have created a user role to as a cashier, but the user can to settle to customer account, option is greyedout. Help please.


#2

Show us the permissions. Share a screenshot.


#3

Does the selected entity have an account. You have to create account for entity either when creating or editing with create account button on add/edit entity screen.


#4


#5

Please point step to this solution. thanks


#6

Search for entity, click edit and click create account.


#7

Done, customers account created, but no avail. I even gave admin privilege to the user, still did not work.


#8

Show screenshots because we need to see it.


#9

Uploading: 20190119_161621.jpg… Uploading: 20190119_161458.jpg… Uploading: 20190119_161527.jpg… Uploading: 20190119_161514.jpg…


#10

I can settle to customer account on the server, but I cant settle to customer account on the terminals


#11

You gotta let it finish uploading before you submit your post. If that’s the case are you sure the terminals are connected to the server via SQL Express?


#12

YES. very sure same terminal cashier use for settlement


#13

Did you do some kind of terminal mapping with that payment type? Check the mapping on the Customer payment type.


#14

Where can I do this please?


#15

Go to settings > Tickets >Payment TYpes and for customer payment type check mapping.


#16


#17

Is everything ok here?


#18

Yes so can you show an example of a customer account it wont let you settle too in one of the terminals?


#19


#20

Note that the option for customer account is faded. It can not be clicked