User role not functioning


#41


#42

@kendash , please I cant see customer account on this page of the screen.


#43

What do you mean? Your not supposed to see it. Do you mean you can’t see balance?


#44

Do you mean customer account payment type button?


#45

Check the mapping of that payment type.


#46

Yes, it use to appear. After selecting customer. Now I can’t find it.


#47

Mapping of customer account?


#48

Go to Manage > Tickets > Payment Types > Customer Account and check that it has mapping.


#49

BTW if you want to provide better screenshots you can just press Print Screen button on your keyboard and Paste it directly into the forum.


#50

It is visible now but the option of faded can not be clicked


#51

The mapping of customer account was the reason it was not visible. Your tutorial helped me


#52

But I can’t clicked customer account, the option is faded


#53

Does customer definitely have an account? Go to edit customer in entity search screen and make sure the create account has been clicked


#54

I feel we went through all this already.


#55

No, I have carefully gone the our chat, even I as administrator can’t use customer account payment button. The option is faded, and cannot be clicked.


#56

You need to create an account for that customer. Click select customer then search for that customer click on it and choose create account.


#57

You need to create accounts for every customer you wish to allow to pay customer account. I’m the future any customer you create be sure and choose create account button.


#58

How can I create customer account?


#59

On ticket screen press select Customer then search for that customer and select it then press create account.


#60

I have followed this procedure before. It use to work.

But now I see this delivery screen,

All the time.