Voiding an items Gifts it instead

#1

I’ve been struggling with this for a while, no idea where else to look.
When I void an item it get gifted, you can’t remove the gift state after that.

GIFT BUTTON MAPPING

GIFT RULE

VOID BUTTON MAPPING

VOID RULE

STATES

UPDATE ORDER GIFT STATE

Any help would be appreciated

0 Likes

#2

Show the automation command for void. So your wanting to feed the Command Value into the State?

0 Likes

#3

VOID RULE

VOID AUTOMATION BUTTON MAPPING


Jesse
Leader

1h

“So you wanting to feed the Command Value into the State?”

I mainly want this to work as normal for reporting purposes. Now all items are under gift so cant report any voided items.

0 Likes

#4

You already showed the mapping I asked for the command. AKA General Settings.

0 Likes

#5

Hope i’m not misunderstanding you

0 Likes

#6

Ok do you have any other automation that may be interfering. Can you look at the Rule Debugger?

0 Likes

#7

0 Likes

#8

I see it updating state to Gift. You have a lot of things happening when you press void. A lot of custom stuff.

0 Likes