Why the long name items are not printed on the ticket but on the kitchen template?

Version 4
1

I have a 18 letter name product but when I click on print bill ony half of it (Almost Upto the end of receipt paper is printed) and the half name is not printed but the same product is printed completely on the kitchen ticket template ( when click on settle and then ALL then Cash ) in two lines ??? why it is so ? I want that product to be completely printed on bill tooo !

2

Post your templtes (dont forget to select the template code and click the </> button so its not stripped of formatting.

Whats your character count on your ticket printer and kitchen printers?

5 
Here is my Ticket Template.

[LAYOUT]
-- General layout
<ec>
<XCT>29,40,76,6,0,48,69,32,32,1,1
<T>Receipt
<L00>Date:{TICKET DATE}              Time:{TIME}
<L00>Unique Code:{TICKET NO}
<F>-
{ORDERS}
<F>=
<eb>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|Rs.{TICKET TOTAL}
{PAYMENTS}
<DB>
<F>=
<C10>S U P P O R T I N G  D I G I T A L  I N D I A !
[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}

[ORDERS]
-- Default format for orders
<J00>- [=TN('{QUANTITY}')*{ITEM TAG:Multiplier}] {ITEM TAG:Unit} {NAME}|{TOTAL PRICE}
{ORDER TAGS}

[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}

[ENTITIES:Customer]
-- Customer entity format
<J00>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}
6 
And here is the Kitchen Order Template.
[LAYOUT]
<ec>
<T>Frontier's
<T>Token
<L00>Date:{TICKET DATE}            Time:{TIME}
<L00>Unique Code:{TICKET NO}
<EB>
<F>-
{ORDERS}

[ORDERS]
<J00>- [=TN('{QUANTITY}')*{ITEM TAG:Multiplier}] {ITEM TAG:Unit} {NAME} (Rs.{PRICE})
{ORDER TAGS}

[ORDERS:Void]
<J00>- {QUANTITY} {NAME}|**Void**
{ORDER TAGS}

[ORDER TAGS]
-- Format for order tags
<L00>     * {ORDER TAG NAME}
7

I am using same model everywhere. And if it can print a long name on Kitchen Ticket and then it shoud also print on Bill. I think there is ony problem with template code of ticket.

8

You do have more data on the receipt template line for order…
How name characters is Item Tag:Unit?
Also what’s the difference between price and RS.Price?
What is you charector count for the printers?
If you think about it logically if it’s 40 and take from this for each letter of
-, tag/multiplier, name and price and don’t forget spaces…
Should 18 letter product name fit?

9

The reason of it is the <J00> tag. As you don’t use prices in kitchen print it works fine but on bills it cuts product name to fit price.

10

@emre you can check in my kitchen template i print the price too :confused:

11

Yes but you done have the | of the justified tag… on the actual print it should mean the (Rs.{PRICE} is printed inline rather than aligned right like on the receipt print.
This will mean the receipt will always show price on the right and trim the product name once it goes as far as the price where the kitchen printer will push the price further over as the product name gets longer.

12

Sorry yes you have price but you don’t have | char before price. That makes the difference.