Work Period Report crashing

[na1978]

I added "Add Settled by Terminal to Work Period Report " you assisted from a couple of days ago. I just PMed the DB.

Not sure where to check if I have 0 quantity.

Thanks

[emre]

There is no transaction exists in this backup. Can you create a new backup?

[emre]

@na1978 I think you are reopening an already settled ticket and void it. When you reopen a ticket you should cancel all payments and also remove ticket tags that we use to track payments.

Sorry for asking that but this is not something expected. Why you are doing it? Is it a trial data?

[na1978]

@emre,

You are correct. I reopened an settled ticket and I void it.

I settled a ticket and re-open it, but I can not remove Payment and Ticket Tags.

I am tagging each ticket payment, such as Cash, Credit Card.

How can I remove Payment and Ticket Tag after I reopen the ticket.

Thanks.

[na1978]

I think, I will remove Ticket Tags, since I now have the open to track payments by Terminal.

But, I still can not remove Payment after ticket is reopened.

[emre]

Re-open Settled Ticket & Cancel Payments

The short version of this originally posted here: Enable More Ticket Actions Module from Samba Market. This module enables Reopen Closed Ticket and Cancel Payments action types. Create two actions for both of these action types. These actions do not have parameters. Create “Display Ticket” action, name it Refresh Ticket. Set TicketId parameter as 0. Create an Automation Command, name it as you wish an place it somewhere suitable. Create a Rule to handle this command and call Actions Reo…

[na1978]

@emre,

Thank you very much for your help today. I think, i will remove this feature because it is easy to make a mistake by our staff.

Best Regards,

[Jesse]

This feature should really be used by you or a trusted manager. I dont think I would ever let my staff use it.

[QMcKay]

@na1978, you can limit the Roles that can use the button easily…

[na1978]

@QMcKay,

Is there a way to automatically remove existing payment before re-opening ticket? Thanks.

[Jesse]

You can tie a command together that removes payment on ticket reopen.

[na1978]

Great. I will play with it today. Thank you @kendash.

[Jesse]

The remove payment should happen after ticket reopen action. It will seem like it happens at same time I you tie them both in to same command button. Just be sure cancel payment happens after the reopen ticket action in your rule.

[QMcKay]

The Tutorial for Re-open Settled Ticket & Cancel Payments is set by default to Re-Open the Ticket then immediately Cancel any previous payments.

If you’re talking about removing Ticket Tags as well, you will need to do that in an extra step… my preference would be to not remove Payment Type Ticket Tags since it would delete history of Payments (Ticket Tags).

[emre]

@QMcKay it dispalys wrong values in reports. That’s why he needs to remove payment tags.

[na1978]

@QMcKay, I need to remove Ticket Tags because it is causing Work Period Report to crash. (It seems that is trying to divide by zero)

I am still learning SambaPOS. It possible to show me what Actions or Rules I need to make to remove Ticket Tags?

[emre]

It is same as tagging a ticket with action. To remove tag you’ll set an empty value.

[QMcKay]

@emre, that is what I was going to say… the problem I foresee (which would be an issue in my case) is that the Ticket Tags for Payment type may be dynamically generated to include the time and Payment Type. Therefore, we have no way of knowing the name of the Ticket Tag (programmatically) that we need to update.

In the example above, the Ticket Tags which are prefixed by PMT are generated dynamically to include the time and Payment Type:

PMT 08.12.176 [Credit Card]
PMT 08.13.357 [Cash]

I can’t think of a way to update the above Ticket Tags since their names are dynamic.

[Jesse]

Something I have thought about. What if Ticket Note had ability to read {CHANGE AMOUNT} or other Ticket Template tags. You could create a Ticket Note and it would display the same information and you could recall that info.

I do not even know if that’s possible or not.

[emre]

First of all I’ll try to solve the confusion. @na1978 implemented it to generate terminal based payment reports.

Add Settled by Terminal to Work Period Report

OK. It is becoming hard to both doing development and answering questions so sorry for my late replies. I’ll show you an alternative solution for tracking payments by till. I’ve added two tills [image] I’ve added two ticket tags. Till 1 Cash and Till 2 Cash. Tagging Type should be Price. Since I don’t want to see buttons for these tags I won’t create mappings. [image] If you need to handle more payment types you can add more tags. (eg. Till 1 CC, Till 2 CC) [image] I’ll create an ac…

While working on @na1978’s database I’ve noticed he is voding already settled tickets. Since we generate reports from ticket tags these should be removed as well to generate correct numbers in reports.

Now we are talking about a different issue here. If we’re generating dynamic tag names how we can untag these… To be able to untag a tag we need to know it’s name. So maybe what we really need is a new feature to add notes to tags like we do for order tags.