Ok I have some strange behavior. I am using a couple constraints. I am avoiding tickets with 0 items and 0 payment by putting {ORDER COUNT} Equals 1 and {ORDER COUNT} Greater 1 with an Ask Question when you press the Return Item button…
Basically if Order Count is greater than 1 it will Ask the question and then procede with a response that does the clone ticket method…
If order count equals 1 then it does not ask the question and it does not clone order it just converts the ticket to refund and processes it through refund transaction. This prevents tickets with 0 value.
Here is the strange behavior:
Update Order seems to work if I set Execute Once on my Ask Question Automation Command. I can select multiple items press Return Item Command and it will Ask the question Void all of the selected items. pay ticket and clone ticket… HOWEVER the cloned ticket has cloned ALL of the orders even though I set the action to False.
I am still playing with the rules but I thought this behavior was kind of odd.
EDIT: it seems like if the Clone Ticket action is fired from an Ask Question Action and the Ask Question Action is set as Execute Once it skips the False validation on the Clone Ticket/Clone All Orders
Just to clarify… the rule is closing ticket and then cloning in same rule. I know it can catch the False validation if I insert it after close ticket in same rule because it was cloning first selected item before I put the Execute Once validation in. But after selecting Execute Once on the Ask Question Command button it started skipping the false validation completely
