Step by Step Guidance on setting up Caller ID Feature

[morshed1]

@Isaac, below is how i configured my.

For your custom filed you can just have mobile and name filed.

Caller ID issue/Enhancement (CTI Comet USB)

It appears as Phone:xxx because you don’t have a primary field defined. When you don’t have a primary field SambaPOS automatically matches Caller Id data with Phone field so it won’t match other fields. For better handling this you can configure Customer Entity as something similar to this. [image] [image] On this setup the primary field name for customer is Phone and we store Customer Name as a Custom Field. We also modify Display Format to display Customer Name and Phone together on tic…

Usefull link:
Custom Package Delivery System
http://sambapos.org/wiki/doku.php/en/custom_package_delivery_system

[Isaac]

Thanks @morshed1

I deleted all my customer records and started from scratch and now is working seamlessly.

What a brilliant feature. Great Stuff @Emre

[Isaac]

@Morshed @emre

Is there a command we type in putty to save the changes?

It seems after a reset my Caller ID is de-activated… and I got to go into Putty to re-activate…

[morshed1]

@Isaac, can you try and type AT+VCID=1 under Initialization string…

[Isaac]

@morshed1

AT+VCID=1

Did you set this on your system? Because I think I it might actually be the popup appearing behind the SambaPOS window?

@Emre is it possible to make this Caller ID popup appear on top at all times?

[emre]

Additionally on some modems disabling and enabling CID feature ensures initialization. You can do this by configuring Initialization String as:

AT+VCID=0
AT+VCID=1

[emre]

Do you mean phone number popup? I think it already configured to remain on top…

[morshed1]

@Isaac, Are you running sambaPOS on maximum full screen? we have configured full maximum screen and pop up all-ways appear on bottom right corner . i think if its not set to maximum screen then pop up appears behind SambaPOS window.

[Isaac]

@Emre yes if you minimize the screen and maximise, sometimes it does not re-appear back on top.

@Morshed we always run on full screen but when I’m using other applications I minimize and then maximise back.

[emre]

@Isaac I couldn’t reproduce it but I’ve added something to ensure it appears on top. Please let me know if next update will solve the issue or not.

[Isaac]

Guys, I’m still having problems with my Caller ID feature, its hit and miss.

Sometimes I can get it to work and most times it does not work.

I have done everything as instructed. One point that catches my attention is that when I open Putty and enter AT+VCID=1
the caller id feature is activated, when I close Putty and re-open and then ring the caller ID feature is de-activated. This seems to be the reason why Caller ID popup does not appear because for some reason my modem can’t remember to keep the Caller ID feature on.

If I use a program called Simple CallerID, this activates the Caller ID on Modem, I then close this to avoid PORT access denial and my caller ID works fine.

[Isaac]

Okay quick update:

I installed Simple CallerID, execute application which activated my caller ID feature (I think Putty has been temperamental with me, half the time you can’t even see what you are typing).

I then removed the Simple CallerID from windows startup to avoid Port conflicts.

I then added AT+VCID=1 into initialisation string in Modem Properties.

So every time we restart the caller Id will be activated. After a few tests it seems to be working

[emre]

I’ve had similar problem with my test modem and I succeeded to always initialize it by disable & enable trick. Did you tried this?

Step by Step Guidance on setting up Caller ID Feature

Additionally on some modems disabling and enabling CID feature ensures initialization. You can do this by configuring Initialization String as: AT+VCID=0 AT+VCID=1

[Isaac]

Many times in Putty and Samba Initialisation String. However in my case having just AT+VCID=1 seems to work good so far.

I believe some people do not power down their POS systems hence why their modems does not reset, In my case we shut-down at end of day and it seems we needed some initialization for the caller-id in place.

[morshed1]

This is the only drawback using modems where you have to use initialisation string etc… With the professional caller id device (i.e. CTI Comet Caller ID) you do not need to use any initialisation string. so, I guess its more of a balancing act financially. cost for the professional device is 10 time higher then a low cost modem.

[Isaac]

Quick Update…

I am now using a CTI Comet USB Caller ID device and it works consistently and is much more reliable than the modem option.

Anyone considering caller ID device, I would strongly recommend the CTI Comet USB Caller ID device and advise strongly to stay away from cheap USB Modems as they randomly lose connection to the PC hence you experience intermittent connection issues.

[forbesgyro]

i have 3 computers 3 phone line , i use one one caller id device
if u phone ring how can see caller id all computer,

[pizzaeilat4]

@forbesgyro,
I use a broadcast message action and a message received in all terminals
Each time an incoming call is received the phone terminal transmits a message to the rest of the terminals and those present PopUp.
You can also set up so that when you click on the PopUp is updating the search for client widget .
Try it it’s not perfect but good enough

[forbesgyro]

how can make broadcast message and actions

[pizzaeilat4]

@forbesgyro,
My English is not good and hard to explain.
Try to follow the steps screenshot

Please let me know if it works.