Im triying to setup a new Android Mobile Client, so I have a problem with my printers… if I put a kitchen order, it works printing in my kitchen printer… so if I put a bar order, the bar printer doesn’t print the order…
All my system works fine with 1 server, 2 terminals and 3 printers… my issue is just with the new android client
Please check the attached images… I think that could be a problem with the client setup, into the option Ticket Printing (this option list all the automation commands…)
Im not sure if thats entierly true since the app is not directly printing to the printers, printing is handled by the server so make sure the database/message server hoting machine has the printers setup and working corectly, ideally locally on that machine.
Probably its the print flow. You need to show your rules for that print. More than likely the kitchen print rule is marking ticket state before the Bar print executes… but we are not sure because we cant see that.
That it has nothing to do with printer type is not correct. I only simplified my answer not do go too deep into details.
There are 2 scenarios:
If the printer is locally connected to the server and only to the server, it works.
If the printer is connected locally on another computer and this computer shares the printer via windows share it DOES NOT WORK. I tried this didn’t get it to work and got the it confirmed from @VehbiEmiroglu.
So my advice is with mobile client to use always ethernet printers for every printer in case you have multi terminal setup and multi printer setup, so it will be universal.
Installing that import file wont help us much with your specific case. It could be as @stanko mentioned if your using USB and the printer is not on the server but shared from another device it may not work.Maybe switch printers so the network printer is the Bar printer.
In the future do not expect people to install an import file. Provide screenshots instead. Most people will not wish to install someones random import file to possibly compromise their own setup.