First of all congratulations for sambapos and thank you for your dedication.
I have added the action reopen a closed ticket, everything works fine, but the problem is:
I reopen a closed ticked.
I void a product
Then I settle, customer pay with cash or credit card
Here start the problem. In the main menu; Tickets, the total displayed is not equal to the value generated by Reports.
In the reports there still sums that product even If I voided it first in the ticket.
Sorry I meant the reason of not displaying void items to waiters but it seems this is just a visual issue for you. The reason we display it is not only security. All transactional data have a meaning and if a customer recently returned an item because “it tastes not good” we think it should stay there for waiters reference since it gives an idea about customer. So I’ll recommend you to keep them and if you didn’t do so I also recommend to use void reasons as well to improve that feature.
If you really think they should not appear to waiters I can add it to our to do list to discuss it with team.