Ask Question Constraint is not being applied the first time

V5 Question
1

Hi!

I am currently trying to make a function to set the pickup time or minutes. (This is a ticket tag)
The flow I would like to make is as follows:

  1. Click Automation Button “Set Pickup”
  2. Asks “Set Time or Minutes?”: Time Minutes or Cancel
    3a-1. Click Minutes-> Prompts for “how many minutes?”
    3a-2.Enter Minutes.
    3b-1. Click Time->Prompts “Pickup Time”
    3b-2. Enter Time.
    3b-3. Check if pickup time is later than current time.
    3b-4. If time is later, Pickup Time is set.
    3b-5. If time is earlier, Asks: “Change to future date, Change Time, Cancel”
    4a. Change to future date–> Prompts to select date.
    4b. Change Time–>Go to step 3b1
    4c. Cancel–> set Pickup Time to null

Now everything works well…other than step 3b-3.
The check works, but only the second time I input the time.

Here is my setup.
ACTIONS
Update Pickup Minutes
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Ask Question
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SCRIPTS
Name: getTime
Handler: tm

function getPickupTime(input) //we are not open in the morning, so all inputted times are returned as 24 hours format.
{
var hour = getHour(input);
var minute = getMinute(input);
var pickupTime = hour + “:” + minute;
return pickupTime;
}

function getHour(input)//returns the 24hour format hour
{
var hour = 0;
if(input.charAt(1) == “:”)
{
hour = parseInt(input.charAt(0));
hour = parseInt(hour) + 12;
}
if(input.charAt(2) == “:”)
{
hour = input.charAt(0) + input.charAt(1);
}
return hour;
}

function getMinute(input)//returns the minutes
{
var minute = " ";
if(input.charAt(1) == “:”)
{
minute = input.charAt(2) + input.charAt(3);
}
if(input.charAt(2) == “:”)
{
minute = input.charAt(3) + input.charAt(4);
}
return minute;
}

function getPickupMinutes(input, time)//get how many minutes until pickup
{
input = getHourNum(input);
time = getHourNum(time);
input = input - time;
return Math.round(input * 60);
}

function getHourNum(input)//returns the hours and minutes in a decimal format
{
input = parseInt(getHour(input)) + parseInt(getMinute(input))/60;
return input;
}

RULES
Step 1 & 2
image

Step 3a
image

Step 3b

image
image875×819 30.1 KB

The first Update Pickup Minutes Action Prompts the Pickup Time
[?Pickup Time;([1-9]|1[0-9]|2[0-3])(:)[0-5][0-9];;CO;49,50,51|52,53,54|55,56,57|39,48,8]

The second Update Pickup Minutes Action changes to 24 hour format.(If Time is less than 10:00 it adds 12 hours to it)(We are not open in the morning, so whatever time is inputted we assume that it is PM(eg: inputed “1:00”. returns “13:00”)
{CALL:tm.getPickupTime(’{TICKET TAG:Pickup Minutes}’)}

The 3rd action -Ask Question
Checks if {TICKET TAG:Pickup Minutes} is before {TIME}
the constraint is:
[=TN(’{CALL:tm.getHourNum(’{TICKET TAG:Pickup Minutes}’)}’)] <= [=TN(’{CALL:tm.getHourNum(’{TIME}’)}’)]

Prompts: Time must be later than {TIME}
Change to future order?
Buttons:Future Date,Change Time,Cancel

I have omitted Step 4a ~ c for this topic, as it is not used.

And the problem I am having is the constraint on the Ask Question on step 3b. The fist time I input any time, the ticket tag is set to that time, no matter the time. The second time I set the time, it will compare the time inputted originally, and the constraint for the ask question action kicks in.
EXAMPLE 1
Current time: 3:00PM
I input the time: 2:00
1st action - {TICKET TAG:Pickup Minutes} = 2:00
2nd action - {TICKET TAG:Pickup Minutes} = 14:00
3rd action - CONSTRAINT DOES NOT ACTIVATE
{TICKET TAG:Pickup Minutes} is now 14:00.

While the {TICKET TAG:Pickup Minutes} is 14:00
I input the time again. 2:00
1st action - {TICKET TAG:Pickup Minutes} = 2:00
2nd action - {TICKET TAG:Pickup Minutes} = 14:00
3rd action - CONSTRAINT ACTIVATES–> Asks Question

EXAMPLE 2
Current time: 3:00PM
I input the time: 4:00
1st action - {TICKET TAG:Pickup Minutes} = 4:00
2nd action - {TICKET TAG:Pickup Minutes} = 16:00
3rd action - CONSTRAINT DOES NOT ACTIVATE
{TICKET TAG:Pickup Minutes} is now 16:00.

While the {TICKET TAG:Pickup Minutes} is 16:00
I input the time again. 2:00
1st action - {TICKET TAG:Pickup Minutes} = 2:00
2nd action - {TICKET TAG:Pickup Minutes} = 14:00
3rd action - CONSTRAINT DOES NOT ACTIVATE

EXAMPLE 3
Current time: 3:00PM
I input the time: 2:00
1st action - {TICKET TAG:Pickup Minutes} = 2:00
2nd action - {TICKET TAG:Pickup Minutes} = 14:00
3rd action - CONSTRAINT DOES NOT ACTIVATE
{TICKET TAG:Pickup Minutes} is now 14:00.

While the {TICKET TAG:Pickup Minutes} is 14:00
I input the time: 4:00
1st action - {TICKET TAG:Pickup Minutes} = 4:00
2nd action - {TICKET TAG:Pickup Minutes} = 16:00
3rd action - CONSTRAINT ACTIVATES–> Asks Question

So from the above it seems that the constraint is checking {TICKET TAG:Pickup Minutes} only when the ticket tag already has the value, and not the newly entered value.

How am I able to make it check the ticket tag right away?

Any help is appreciated!

Thank you in advance!

2

From quickly looking over, are you expecting constraint to see updated tag after action in same rule?
Actions themselves are executed sequentially but all action constraints are calculated when rule is triggered before actions happen, updating a tag in 1st action with a constraint on 2nd action referring to same tag would not work, constraint would be decided before 1st action happens.

You would need to break the from with an execude automation command action.
1st rule with 1st action and execute command for 2nd rule, 2nd rule can then have a2nd action with that constraint.

2 Likes
3

Ohhhhhhh that makes sense.

Thank you so much!