every time I press the “settle” command, the receipt template print starts but with the description of the commands
how can i cancel this process?
thanks for help
Please share your printer template code here
Also share how your printers are configured in Manage > Printing > Printers
Thabks so much for your reply, let me try to explain better my problme.
As i pres “SETTLE” the system it print the page that i’ve post, when i chose the metod of payment, as it should be, the aistem gives out the customer invoice with all details.
By the way here the printers
I understand your problem but without you sharing the template code and actual printer settings there is nothing I can help you with.
- Open Stampante Scontrino and other and share a screenshot of their settings
- Go to Printer Tempalates and open Ticket Template and paste the code here
I apologize, I was using my cell phone to reply and I thought I had attached the various screenshots.
here the template
[LAYOUT]
– General layout
Ndoto Boutique Hotel
+254(0)714926849 info@ndotobh.com
Date:{TICKET DATE} Time:{TIME}
{ENTITIES}
Ticket No:{TICKET NO}
Made By {USER NAME}
-
{ORDERS}
=
{DISCOUNTS}
[Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
Total:|{TICKET TOTAL}
Given {TENDERED TOTAL}
Change {CHANGE TOTAL}
{PAYMENTS}
=
{NOTE}
-
Asante Sana, karibu tena
[DISCOUNTS]
{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}
[SERVICES]
{CALCULATION NAME}|{CALCULATION TOTAL}
[PAYMENTS]
{PAYMENT NAME}|{PAYMENT AMOUNT}
[ORDERS]
– Default format for orders
- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}
[ORDERS:Gift]
– Format for gifted orders
- {QUANTITY} {NAME}|GIFT
{ORDER TAGS}
[ORDERS:Void]
– Nothing will print for void lines
[ORDER TAGS]
– Format for order tags
* {ORDER TAG NAME} | {ORDER TAG PRICE}
[ENTITIES:Table]
– Table entity format
Table: {ENTITY NAME}
[ENTITIES:Customer]
– Customer entity format
Customer: {ENTITY NAME} | {ENTITY DATA:Phone}
Thanks, try this code. Also, when pasting code add three ``` before and after the code paste. Easier to read
[LAYOUT]
<C00>Ndoto Boutique Hotel
<C00>+254(0)714926849 info@ndotobh.com
<J>Date: {TICKET DATE}|Time: {TIME}
<F>-
{ENTITIES}
<C00>Ticket No:{TICKET NO}
<C00>Made By {USER NAME}
<F>-
{ORDERS}
<F>=
{DISCOUNTS}
[Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J>Total:|{TICKET TOTAL}
<J>Given:|{TENDERED TOTAL}
<J>Change:|{CHANGE TOTAL}
{PAYMENTS}
<F>=
<J00>{NOTE}
<F>-
<C00>Asante Sana, karibu tena
[DISCOUNTS]
<J>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}
[SERVICES]
<J>{CALCULATION NAME}|{CALCULATION TOTAL}
[PAYMENTS]
<J>{PAYMENT NAME}|{PAYMENT AMOUNT}
[ORDERS]
-- Default format for orders
<J>{QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}
[ORDERS:Gift]
-- Format for gifted orders
<J>{QUANTITY} {NAME}|GIFT
{ORDER TAGS}
[ORDERS:Void]
-- Nothing will print for void lines
[ORDER TAGS]
-- Format for order tags
<J>* {ORDER TAG NAME} | {ORDER TAG PRICE}
[ENTITIES:Table]
-- Table entity format
<J>Table: {ENTITY NAME}
[ENTITIES:Customer]
-- Customer entity format
<J>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}
tried but problem still there,
is like a report of discount, but no discount applied.
What do you mean by this?
The printing page is like a printing of discount template, but there’s no discount applied on the bill
Show your rule that has the execute print action.
i’ve solve it, thanks so much, really.
now dealing with last problem of “gift” on the bill
If you have a moment, please share how you solved the issue in case another user in the future has the same issue and finds your thread.
long story short, during installation, the technician, to show me how to create a rule, created a new rule. He stupidly named it as an existing one, I thought he had then deleted it but no. so it was enough to delete that rule and everything fell into place.
thanks again so much for the help
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