This may have started as a “by design” feature, but it is pretty troublesome, so it would be good to tweak the implementation…
I use various ticket types…
- Guide planning*
Tickets with a (*) are pre-order tickets
Bold tickets represent money coming in to the business and non-bold tickets represent money leaving the business (I have many different accounts and transaction types to facilitate this).
The problem I have is that sometime one of my staff with have multiple tickets open at the same time. When I attempt to load a ticket I am given the option to merge tickets. This functionality is incredibly helpful when they have multiple tickets of the same type (which they frequently do), but it is disaterous when they have tickets of different types becuse they end up all merging in to one ticket and due to the different nature of the items we put on each type of ticket the result is a complete mess and a headache to sort out.
Would it be possible to add an option (maybe to program settings) to determine how ticket merges are handled? For example:
How to merge tickets:
- Merge all - All open tickets will be merged, regardless of ticket type (classic)
- Merge similar - Only tickets of the same type will be merged (modern)
What do you think?