Caller ID issue with CTI Meteor Plus?


#21

Ok, I think we’re making progress, but not there yet! The problem with the first pattern is that the character before OFF-LINE (In this case a U as per the Putty screenshot) is always random.

The second pattern with new line as the termination string brings up the following:

scr_014

This is better than before as it’s now grouping the numbers as opposed to separate pop-ups. However because the termination string is new line, I’m guessing it doesn’t pick up the second line where the telephone number is?


#22

Could anyone give me an insight into the syntax used for the Match Pattern field? I would like to try and solve this somehow, it’s the only thing holding back the system from being fully efficient for us.


#23

Solved it! Just took a bit of Googling after I figured out that you use Regular Expressions in the Match Pattern field (I wish I’d known this sooner).

Anyway, to pluck out a UK number, use the following Match Pattern:

(\s*\(?0\d{4}\)?\s*\d{6}\s*)|(\s*\(?0\d{3}\)?\s*\d{3}\s*\d{4}\s*)

Hope this helps other users of the CTI Meteor Plus!