Has anyone here been able to implement multi-line caller ID,
Check out Whozz Calling devices. They have devices that work for multiple lines. @Vectec
Thanks, do you know if they work with samba
Surely you would need multiple terminals to handle multiple lines so could just have multiple single line devices (depends on how costs work - would guess a multi line device is going to be expensive and if multiple terminals can all broadcast message it would be not much different setup surely…
OK , this is the setup, two terminals , two incoming lines, but during quiet periods only one terminal would be in use so needs to be able to accept calls from both lines? Any ideas?
dont have the caller id directly trigger the popup make it broadcast message which does the popup that way both terminals can answer either line.
I’m not entirely sure , but it can be done then?
Cant see why not, although never used a caller id device in working environment yet.
Emre explained how to not show the default popup to me a while back when I was looking at using caller ID and scripting to update my PMS room status to clean by house keeping calling the extension the caller id was connected to.
Doing that would not show the default pop up.
Then we have Device Event Generated rule event which has event name and event data values available which could be used to go into a broadcast message.
Then a message received rule mapped to terminals used for taking the phone orders which would want a display popup action which has command name and value fields which presumably are the commands executed on pressing the popup.
Then this goes into a command rule using the command value of the number to do whatever it is you want to do with the number - presumably search for entity…
You would pretty much manually recreate the default flow in order to distribute the incoming call via broadcast message.
In an ideal world (not sure we have the ability) but would personally like to try and make it so pressing the popup obviously triggers a command rule but have another broadcast message action on that rule which causes the popup for that call to close on the other terminals…
@emre is there a way to do it? a close popup action maybe? would be good setup for those using more than one line or multiple phone order terminals… and other possibilities to close that popup on other machines when selected on one… yould be good for notification type popups with upcoming intergrations with api etc
Popups now have inactivity timeout feature. They’ll auto close if not clicked. You can configure duration in cid setup.
Closing a specific popup on all terminals needs unique identification of popups. That will be hard to implement through automation. Maybe in future versions we may implement a specifically hardcoded popups just for caller ids.
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The number/popup value would be unique, well unique enough, if they phone twice in quick succession but the principle would be popups with same message as a whole i guess.
Yes the inactivity would suffice for now no doubt - good shout.
In a previous pos system we worked on , caller ID came up in a keyboard style layout IE, buttons with the line number, and the incoming phone number ,we installed a 4 line caller ID unit connected to the server and caller ID was available at all terminals within the customer screen, when the phone rang , hit the corresponding button on the screen and this would enter the details of the customer if they were in the database , but there was nothing to stop another terminal hitting the same button, what your proposing hose well beyond that😃
Sounds similar concept of you relate the buttons to the popups…
The inability to have two select the same one would be what I was saying about but would not be directly doable.
Depends on how your lines come in? Do they go in to a hunt group meaning either terminal can answer any call or is it line per phone?
In that case , the lines were in a hunt group, actually I think the name or address used to come up on the button, if it was in the database, but there was nothing stopping 2 people selllecting the same button on 2 different terminals, but what your suggesting sounds a brilliant idea,
There wouldn’t be a way atm to stop it being pressed twice however with a bit of work you could get the popup to show customer details like that, might need a bit of script but can’t see why not.
How do you do that? Configure the inactivity feature.
The inactivity will close the popup after so long.
It wouldnt close on 2nd machine when pressed on the 1st.