Cant get V4 Points Promo to work in V5. Wont Gift the item

In this tutorial, my entity name is different from the tutorial, ive edited it so it hasn’t stopped the points increasing, etc… But it wont gift the item if I press the Use Points button in the order line.

Below are screen shots from the PRM_Use Points rule

Ive gone through, and gone through again, It all seems like it should be working?

Any ideas?


I did a loyalty points video in v5, did you see that?

I see its there, prob is I’m working on a live environment with customers lol.

Will it work the same? I can do tonight whilst at work


It’s unlikely the same as other tutorials, was a from scratch setup.