Change state entities ticket

[spanky]

I have no problem in changing the state entity and ticket.
When you can change the status of a ticket?
when it is open, closed?
to change the status of a ticket closed, you have to reopen it?
How it works?
it is possible to have an explanation of what kind of operations you can do when a ticket is opened or closed?
thanks

[emre]

Hello @spanky. We have some information about state feature here:

What does State mean?

###What is a State? State is a general SambaPOS feature that defines operational properties of things. SambaPOS have three different types of states. Entity State Ticket State Order State ###Updating States We change state of things by using these actions. Update Entity State Update Ticket State Update Order State There is no need to define states somewhere. State changing actions accepts any values. If you define states under Management > Settings > States you’ll be able to define color…

[spanky]

You can not change state when the ticket is closed?

[emre]

No you can’t change state if ticket is closed. You should keep it open if you still need to change state.

Mark Ticket as Closed action closes ticket so you can modify it’s behavior to fit into your workflow.

[emre]

Also Open Closed Ticket action from Advanced Ticket Actions module may help.