Change the default entity display for customers in a select ticket department

V5 Question
1

I’d like the select ticket screen to show the address and other account information rather than just the phone number. I’ve updated the entity to display name, address, phone in the actual ticket, and this works very well:

Screen Shot 2015-12-06 at 1.48.26 PM.png1728×668 32 KB

However, in the select ticket view, I just have the order# and phone#.

Screen Shot 2015-12-06 at 1.49.55 PM.png1714×930 28.8 KB

2

I am probably wrong but dont ticket tags show there aswell?
Sorry am not at the PC to confirm that just a thought.

3

The display of Ticket List is hard-coded, so you cannot change what is displayed there. It displays the following (V5):

  • Entity Name(s) (Primary Field only)
  • Ticket Tag(s)
  • Ticket Note

Pasted image750×155 7.58 KB

1 Like
4

NOTE, knew there was another one other than entities.