I try to use Change Ticket Entity Action but I can’t get it to work on my current database but the same rule/action work on default database. I tried using rule debugger but it yield nothing as fas as I can tell. Any ideas?
BTW, I want to use this action to pass customer search value from File Monitor Device. I am not sure what action should be used. Any suggestion?
EDIT: It will not pass value if Entity Screen View Mode is Custom. See solution in Post 4
A Rule using event for Device Event Generated would be used. Then an Action for Execute Script that uses JS to read the file using the file.X Helper, and parse out the data.
I cannot re-produce your issue … appears to work with Customer Search Entity Screen …