Using version 5.3
For delivery tickets when closing and a payment type isn’t selected a prompt asks to select a ticket type.
Because create ticket action doesn’t take an input of ticket type, when a ticket is created via command button from entity screen, the ticket type is set as a local variable and then used to change ticket type. This works fine. Ticket is refreshed and {TICKET TYPE} == the correct ticket type.
The ticket type for the single department is “Delivery Ticket”.
When closing, say, a pickup ticket without changing and entity, the close ticket rule for Pickup Tickets executes. However, once a ticket entity is changed, the close ticket rule for Delivery Ticket is executed prompting for payment selection.
Close ticket rules are mapped to respective ticket types.
Rule debugger when entity is selected/changed. All automation that fires is shown:
First is just closing a pickup ticket. The second is changing and entity then closing. The delivery rule is executed.
Rule debugger when just a pickup ticket is closed:
Rule debugger after entity is changed:
Delivery close ticket rule and mappings:
Pickup close ticket rule and mappings:
When I change the delivery ticket close rule to this (not changing any mappings):
no close rules are fired:
nothing in the debugger shows as executed:
also, no inactive events:
I’m stuck and am in need some help.
TIA