Convert Discount Price Tag to Positive

V5 Question
1

I have set up discounts following the “DISCOUNT - Any Item - Ask Custom Amount” Tutorial.

I’m having an issue with my refunds configuration.
Basically I open original ticket. Select the item and quantity to be returned and then clone.
In new the new ticket I then select the item again and click REFUND.
This converts the price to negative.
The issue I’m having is that now that the price is negative. Its adding instead of subtracting my discount to the total.

Eg:
Item 1 €15.00 Discount €-5.00 = Total €10.00
Convert Item 1 to negative so Total now becomes: Item 1 €-15.00 Discount €-5.00 = Total €-20.00

It should be: Item 1 €-15.00 Discount €5.00 = Total €-10.00 (what the customer actually paid for the item)

I need an action to convert the discount price to a positive number.

Heres what i have tried:

I know I could have another ask question to define new tag price and set it to positive. But the workflow would be better If i could pull the existing Tag Price and convert it

2

Why refund a discount? Just refund the item at price paid. No need to apply a reverse discount.

3

I understand what you are saying. Create a new ticket add item and use change price to actual price paid and then refund.
But my workflow is different. I reopen the original ticket.
Select and Clone the items that are being returned(this also clones the discount) to new Refund ticket.
Is it possible when cloning the item to new ticket to edit the item price to Item.Price-Tag.Price?

4

your adding tag price to item price?

5

Yes tag price for discount.
I need to convert it to a positive number

6

Converting the price is actually subtracting the discount and then converting to negative.
So i just used an untag to remove the discount and it works perfect.