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[emre]

I’ve tried to create a simple tutorial about log feature usage here.

How to create Ticket Logs

In this tutorial I’ll show you how to log specific events inside tickets. In this sample I’ll log payments so you can review later which user received payments. We’ll start by creating a Display Ticket Log action. This action is useful to display logs. [image] We need another action to add logs inside tickets. I’ve configured Category and Log values as variables since I’ll send these values from another rule. [image] Create a new Automation Command for Display Log button. We’ll use this…