Customer ticket error

Hi,

My dad uses Sambapos4 and its been working great. he has however encountered an issue that he asked me to assist him with.

There is one customer account ticket that can’t be opened or deleted so i would like to know which rows in which tables to i need to delete in the SQL DB to get rid of this ticket, please see below error and advise.

[General Info]
 
Application: SambaPOS
Version:     4.1.17 BETA
Region:      en
DB:          SQ
Machine:     HEINO-PC
User:        Heino
Date:        4/2/2014
Time:        11:17 AM
 
User Explanation:
 
Heino said ""
-----------------------------
 
[Exception Info 1]
 
Top-level Exception
Type:        System.Reflection.TargetInvocationException
Message:     Exception has been thrown by the target of an invocation.
Source:      mscorlib
Stack Trace: at System.RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
   at System.RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at Samba.Presentation.App.Main()
 
Inner Exception 1
Type:        System.ArgumentException
Message:     An item with the same key has already been added.
Source:      mscorlib
Stack Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)
   at Samba.Presentation.ViewModels.AccountBalances.UpdateBalances()
   at Samba.Modules.PosModule.PosViewModel.set_SelectedTicket(Ticket value)
   at Samba.Modules.PosModule.PosViewModel.OpenTicket(Int32 id)
   at Samba.Modules.PosModule.PosViewModel.OnEntitySelectedForTicket(EventParameters`1 eventParameters)
   at Microsoft.Practices.Prism.Events.EventSubscription`1.InvokeAction(Action`1 action, TPayload argument)
   at Microsoft.Practices.Prism.Events.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)
   at Microsoft.Practices.Prism.Events.EventBase.InternalPublish(Object[] arguments)
   at Microsoft.Practices.Prism.Events.CompositePresentationEvent`1.Publish(TPayload payload)
   at Samba.Presentation.Services.Common.ExtensionMethods.Publish[TEventsubject](TEventsubject eventArgs, String eventTopic, Action expectedAction)
 
-----------------------------
 
[Assembly Info]
 
Samba.Services, Version=1.0.0.0
mscorlib, Version=4.0.0.0
PresentationCore, Version=4.0.0.0
Microsoft.Practices.Prism, Version=4.0.0.0
WindowsBase, Version=4.0.0.0
Samba.Infrastructure.Data, Version=1.0.0.0
PresentationFramework, Version=4.0.0.0
System.Xaml, Version=4.0.0.0
Samba.Presentation.Services, Version=1.0.0.0
System, Version=4.0.0.0
Samba.Infrastructure, Version=1.0.0.0
FluentValidation, Version=3.4.0.0
Samba.Domain, Version=1.0.0.0
DevExpress.Xpf.Grid.v13.2, Version=13.2.7.0
Stateless, Version=1.0.0.0
System.Core, Version=4.0.0.0
System.Drawing, Version=4.0.0.0
System.Windows.Forms, Version=4.0.0.0
System.ComponentModel.Composition, Version=4.0.0.0
Samba.Localization, Version=1.0.0.0
Microsoft.CSharp, Version=4.0.0.0
DevExpress.Xpf.Grid.v13.2.Core, Version=13.2.7.0
Microsoft.Practices.ServiceLocation, Version=1.0.0.0
Samba.Persistance, Version=1.0.0.0
Microsoft.Practices.Prism.MefExtensions, Version=4.0.0.0
DevExpress.Xpf.Core.v13.2, Version=13.2.7.0
PropertyTools, Version=2012.4.14.1
 
-----------------------------
 
[System Info]
 
Operating System
-Microsoft Windows 7 Ultimate
--CodeSet = 1252
--CSDVersion = Service Pack 1
--CurrentTimeZone = 120
--FreePhysicalMemory = 1470952
--OSArchitecture = 32-bit
--OSLanguage = 1033
--ServicePackMajorVersion = 1
--ServicePackMinorVersion = 0
--Version = 6.1.7601
 
Machine
-HEINO-PC
--Manufacturer = Gigabyte Technology Co., Ltd.
--Model = G41M-Combo
--TotalPhysicalMemory = 3452428288
--UserName =
 
-----------------------------

Thanks
Denis

Seems you have two accounts with the same name.

If you can PM me a backup of your database I can take a look.

Hi Emre,

I have checked in the accounts tab and only have one account with that name. The Ticket can’t be opened and can also not be deleted from within Sambapos.

If i know which rows to delete in which tables in the database, then i can just delete that ticket from the database and it should solve the issue.

Did you tried renaming it?

yes tried to rename it, also didn’t solve the issue.