Hi.
when i want to create customer ticket it show on Customer screen but when i take print by clicking Print Bill before settle ticket, it hide from Customer screen then i have to go to the Tickets screen and open again. as shown in video.
Go into print bill rule and remove close ticket
Also it is most likly not on customer screen as the state will have changed to bill requested and would confidently say you dont have bill requested state on the entity screen state filter.
suggest me any simple solution
LOL, you have 2 comments covering both angles.
Its closing as there is a close ticket action in the default print bill rule. This can be removed to prevent closing.
The reason it doesnt show on entity screen after close is because another part of the print bill flow is the ticket is marked as bill requested and would confidently say for state filters on the customer entity screen you have only set New Orders but to incliude bill requested ticketes you also nee to add that there so it shows both states.
New Orders,Bill Requested
i had tried the way you told that delete Close Ticket from Print Bill Rule but cant get solution… sorry may be i cant understand your thinking but if you can give me step by step solution i am thankful to you.
So it still closes ticket after print bill pressed?
So are you able to find ticket from ticket lister screen? if available pls check entity screen setup for customers as @JTRTech mentioned above .
Thanks @gsreddy its solved.