Damaged Products

[Raphael9630]

Hello All, please can someone put me through on how to account for damaged products on the system which affects the quantity.

[emre]

You can start with that tutorial to get the idea and modify it for your specific needs.

Refund Item button

This setup is originally based on the Tutorial by @emre, here: However, as discussed in that thread, I wished for an alternate method so that Accounts would reflect the correct Balances. Operational Flow: [image] First, you will need to implement this setup, to be able to Re-open a previously-Settled Ticket: Once you have the above implemented, the setup of the Refund button is simple. Ensure your Ticket Types have the option selected for Allow Zero Priced Orders: [image] Au…