Is there a way for the administrator to delete a few erroneous tickets that were made in error during the night?
For example, the bartender has a few errors, he keeps the ticket receipts and holds them in the cash drawer till the end of the night. With these tickets, the manager/administrator goes in through the interface and deletes them…
I have the same issue, for legal reason, I cannot modified a ticket that has been printed out, I have to:
make a credit note in case of …
**cancel the ticket ** in case of technical error, human error (entering mispelled company name, VAT number, etc …)
Cancel the ticket means (for Perú):
putting zero as the new total for that ticket
printing a new Ticket with
- the same ticket number
- a text ANNULACIÓN printed at the top of the ticket
- the reason of the cancellation (manager approved, waiter error, …)
I cancel the ticket:
I go to ticket > All ticket > select ticket > display.
I click on Cancel Payment, which shows the Payment screen
I close that payment screen, which brings me back to the ticket screen
I add a ticket note to the ticket (ANNULACIÓN, reason of error). It’s important to do it at that point, later on, Ticket Note will be grey.
I select all the items and click Void, at that point Print Bill is grey.
Closing and opening the ticket again, now Print Bill is activated.
I print my ticket.
Now I have on the witness roll in the printer:
… Ticket 45:
xxx
yyy
Total 22.00
Ticket 46:
xxx
yyy
Total 78.00
…
… Ticket 45:
!ANNULACIÓN!
xxx
yyy
Total 0.00