@emre I appreciate that 
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I typically only ask for backup if it looks like a possible issue with sambapos and not just a user mistake.
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Could the problem maybe be in the entity screen āwidgetā setting?
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Do I map the automation right? they have no scree shoots in the tutorial so I did it myself. are they right?
Fair shout, was more trying to encourage @mohamed1313 to think about what the constrains are doing after he said he didnāt understand and just copied from tutorial.
These are the widgets
I really appreciate your effort with me guys. It still not working what you think the problem is?
OK, I may be wrong as havenāt tried this config but looking at actions and rules, and how I think the setup works the buttons you use to allocate a deliver are using and automation comand calling an action to set a status of the delivery driver,
However the ticket lister widget is looking for a state of delivering?
Or am I reading that wrong @emre @Jesse
You made a mistake while configuring your rules and actions. @mohamed1313 honestly Iām not sure your rule constraints are still correctly configured or not. Also you didnāt added screenshots for some actions like Store Selected Deliverer Name so Iām also not sure if they are connected fineā¦
So you really started from a complex setup and I should admit it is hard for a beginner to setup these correctly without understanding what you are doing. Iāll suggest you to start from simpler setups. Understand how actions, action variables, rules and constraints works. I believe youāll find even better ways to implement this setup. This is really old tutorial and we have some new features useful for that caseā¦
While trying to find issues with rules and actions Show Message action is a really nice tool to find your mistakes. For example you can try to show selected delivererās name to ensure buttons works fine, after that step you can use it to display ticket id values to ensure that reads fineā¦ and so onā¦
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I think it is right because this state as I understand is responsible to change the ticket state to be (delivering) after it assigned to deliverer.
First with v4 you can let the widget create the command buttons with the box at bottom of the widget settings. Second those commands do not need mappings because you are not using actual buttons your using widgets for them.
It looks like its not switching entities so a place to start is delete the buttons you made and instead use the command buttons option inside the Ticket Lister widget. Then double check your connections there.
I am willing to bet those buttons have no clue whats happening inside Ticket Lister widgetā¦ So how would they be able to interact with a ticket?
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That was my best guess by just looking at your screenshots, if @emre and @Jesse canāt see what the issue is I probably wonāt be much help.
Time to hit the hay anyway 
Excuse me, I need to work this function. It doesnāt matter if complex or not i need to discover the problem. you makes me disappointed with my challenge. It is very important to me. I see the video on youtube for this service and how it works fine and I really need this to work with me. please try to help me more time again.
@Jesse these are automation buttons already not entity, I removed the mapping and thanks to clarify that.
Please guys I need this issue.
I realize that but according to how your trying to use them they are designed to switch Entitiesā¦ You press one and it assigns that entity to the ticketā¦ What I am saying is with V4 you create those buttons from inside Ticket Lister settingsā¦ you do not create separate Automation Command Button widgets.
The buttons you create from inside the Ticket Lister widget will have access to the tickets.
We are trying to help you. But you are making it very difficult. We have limited knowledge of your mistake so we are forced to either guess, or prod you for more information. Its like hiding behind a wall and asking someone on the other side of the wall what color of coat you have on. That person will have no clueā¦ without asking you questions.
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@Jesse give me please a screen shoot of how to create button from a ticket lister I donāt understand.
The other issue about the complex I can give you my backup if you donāt mind to check it directly, may be I cannot give you my full descriptions
Yours will look slightly different because this was version 5ā¦ the color tags you see will not work. But basically you just type the name of the command there and it will create the button. SO for your example type Del2=Deliverer Selected
Create multiple buttons by putting them on new lines like following:
Nothing change 
could you find my backup?
Please respect what Emre said. Lets try and work through this. Maybe you should work through a few v4 tutorials that deal with entity Screens in particular the Kitchen Display it may teach you some valuable things that can help you identify your issue.
I would advise not listing your database publicly it contains information you may not want others to see. It is basically your entire setup including possible transactional data.